Returns/Exchanges

Free 5 days Return

If you are not 100% satisfied with your purchase, you can return it for free and get a full refund.

Just make sure to contact us within 5 days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it.

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.

To return the item

Call our customer support number (+971)-4-452 3732 or contact us within 5 days from the day your order is delivered.

An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.

Pack the item in its original state and packaging. Do not remove any bar code or labels on the box. Hand over the package to the courier representative.

Once we receive your returned item, we will inspect it and process your refund.

 

FAQ

I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

What are the items that cannot be returned?

The items that cannot be returned are-
– Clearance and sales items clearly marked as such and displaying a No-Return Policy
– Products that are fall into the below item types-

Bedding

Bath linens/accessories

Kitchen & dining items cannot be returned if used or opened with the exception of manufacturer defect.

Also, any consumable items that are used or installed cannot be returned

I received a wrong item, how can I return it?

We apologize that you received a wrong item. In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with Free 5 Day Returns

If you are not 100% satisfied with your purchase, you can return it for free and get a full refund.

Just make sure to contact us within 5 days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it.

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.

How long does it take the courier to collect the returned items?

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.

Can I schedule time with the courier to return an item?

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

Can I return my item after 5 days?

As per our Returns policy, you can return an item within 5 days and receive a full refund.

There may be situations in which you were not able to return items within the 5 days, in such cases please contact our Customer Service Team (+971)-4-452 3732 or through the Contact Us page and file a complaint. Complaints are handled on case by case basis.

How can I receive refund to my credit card?

Refunds on your purchase are done seamlessly after we receive the return item. If you have paid through electronic means (Credit or Debit card) then the money would be refunded to your card, but depending on individual’s bank requirements, the amount may take up to a month to reflect in your card statement

I paid through Cash on Delivery, how can I receive refund for an item?

Refunds on your purchase are done seamlessly after we receive the return item. If you have paid through Cash on Delivery (COD) then the money would be refunded in the form of bank transfer. For security purposes, the name on the bank account and on your whitecart account must be the same.

Can I Replace or Exchange an item rather than a refund?

At the moment, whitecart do not offer replacement or exchange of an item; however you can still return an item and receive a full refund. Please contact our Customer Service Team (+971)-4-452 3732 or through the Contact Us page to get assistance on refund process.

I lost the Original Packing in which I received the item, how can I still return it?

We accept return of item only if it is in the original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team (+971)-4-452 3732 or through the Contact Us page to get assistance on refund process.

Can I return an item through my courier company or personally drop it anywhere?

At the moment, the item can be returned to us only though one of our assigned courier services who would contact you will contact you within 3-5 days from the day you requested a return.

Who pays for the shipping charges, when I return an item?

You can return an item. The shipping charges will be borne by the customer.

Where can I find the pre-paid shipping label / Air Waybill?

Once you place a request to return an item, the shipping label / Air Waybill with the shipping cost will be sent to you in your email to ensure you can return the item.