FAQS

How often is the stock updated on our website?

We are constantly adding to our expansive collection of products. By regularly updating our product lines we are able to supply you with most current trends and new model releases.

 

Is international shipping available? To what international destinations do you ship?

We currently do not ship to international addresses. As of the moment, our shipping services are within the UAE only.

 

What forms of payment are accepted?

We currently accept COD and Credit/Debit Card payment.

 

How do I know when my order has been placed?

An email will be sent to you as a confirmation to your order. Kindly check your registered email once the online purchase is done.

 

How do I know when my order has been shipped?

The shipping time is within 7-21 working days for all goods available in stock, for custom made goods kinldy refer to indivdual item product page to get the correct delivery dates. To find out the status of your order, kindly refer to the link that we send to you via email after making the purchase or you can check status through our website or you may contact our customer care.

 

Can I cancel or change my order?

After you placed the order, your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you should contact customer care. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.

 

During the order and shipment process, when is my credit card billed?

Your credit card is billed when your order is placed.

 

Can I get a catalogue of your product assortment sent to me?

You can only view the product assortment online in our online store but we regularly send emails to our registered members where we feature latest collections or special deals. If you wish to receive regular emails from us, kindly make sure that you register in our Online Store.

 

Can I place my order by phone?

No, we process orders only thru online transactions.

 

Will there be taxes on my order?

No, your order is free of all taxes

 

Do you ship internationally?

No. At the moment we only delivery within the UAE.

 

How do I know if my order is being processed?

Soon after you place your order, we’ll send you a confirmation email. You may also view all your order status in your online whitecart Account.

 

How can I find out the status of an order placed online?

Simply click the link provided in the confirmation emails sent to you. You may also log into your account on our website and see the status of an order. If you need help, please contact us on contact@thewhitecart.com